Job Description

International BPO — Team Leader//Assistant Manager//Voice Process Pune, Maharashtra, India – FULL TIME– ONSITE

Leading BPO in Pune

Hiring For Team Leader/Assistant Manager

Require Experience in International Voice Process

CTC UPTO 8LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA

Must have Excellent Communication Skills

Mail CV at simmi@hiresquad.in or call at 8467054123

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Exercise independent judgment and discretion in the performance of the said main function to implement management policies
Support and manage the program together with other Team Leaders and Managers
Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members

Interested candidates can call at simmi@hiresquad.in or call at 8467054123