Job Description

FirstSource is hiring For International Voice & Non-Voice Process!!!!

Role & responsibilities

Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.
Should be flexible working in rotational night shifts.

Preferred candidate profile

Excellent communication skills, both verbal and written.
Proven experience in international customer support.
Ability to handle customer complaints with empathy and professionalism.
Strong problem-solving skills and attention to detail.
Candidates with a BE, BTech, BSc, or PG degree will not be eligible to apply.

Perks and benefits

Two-way cab facility for all employees.
Free cab service for female employees after 7:45 PM until 6 AM.
A supportive and inclusive work culture that promotes professional growth.

Walk-In Details

Location: 3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield
Contact: HR Zulfi

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Graduation Not Required