Infosys BPM is Hiring For Customer Service and Service DeskInfosys BPM is Hiring For Customer Service and Service Desk
Job Description
Infosys BPM is Hiring For Customer Service and Service DeskInfosys BPM is Hiring For Customer Service and Service Desk
Job description
Greetings from Infosys BPM Ltd.,
We are hiring candidates for Customer Support and Service Desk – Voice Process for Bangalore and Pune Location, please walk-in for the interview on 13th June 2025 at Bengaluru.
Note: Please carry a copy of this email to the venue.
Work Location for this job role is in Bengaluru and Pune.
Interview Time: 10 AM to 4 PM
Interview Date: 13th June 2025
Interview Venue:
Infosys BPM Hiring Center
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078
Land Mark : Sindhoora Convention Center
Please find below Job Description for your reference:
Job Location: Bangalore and Pune
Skills – Customer Support and Service Desk – Voice Process
Education – Full time Graduates
Experience – 0 – 4 Year
Work from office.
Service Desk
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office
Must adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid
Preferred Qualifications: Any Graduate
Customer Service
Job Description: Process Executive
Key Responsibilities:
– Provide first-level resolution to the customers
– Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
– Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
– Build rapport with customers through active listening, effective communication, and attention to detail.
– Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
– Document and track customer interactions and technical issues in the service management system.
– Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
– Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must to adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid
Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling
If interested, please share your resume with below details to akshara.r02@infosys.com and hanan.mir@infosys.com
Name:
Email & Mobile Number:
Graduation:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Flexible with Night Shift:
Thanks & Regards,
Infosys BPM
Talent Acquisition | INFY HR
Role: Customer Success – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate