Job Description

International Voice Process -Tech Support Diebold

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Job Role: International Voice Process -Tech Support

Exciting Opportunity for dynamic tech-savvy professionals possessing excellent verbal and written English communication skills, alongside experience in technical troubleshooting – Service Desk Support Environment. Applicants should have at least 1 year of experience in international voice support, strong logical thinking, technical abilities, proficient problem-solving and interpersonal skills. Willingness to work in rotational shifts (including graveyard) & Rotational Split Week offs.

Location: Hyderabad – Madhapur

Key Responsibilities:

Handle inbound/outbound tech support calls from international customers
Diagnosing and troubleshooting hardware, software, and network issues
Deliver clear and concise technical guidance as per the process design
Route any unresolved issues to appropriate teams for further assistance
Offers proactive support for customer service requests via helpdesk services
Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.
Utilize available tools and resources, including remote access tools, to effectively complete tasks.

Why Join Us:

Best in class competitive salaries. Continuous training and upskilling programs

Company Transport (within 30KMs Radius)

Exciting work atmosphere with fantastic growth opportunities! Plus, we have awesome in-house recreational facilities!

Apply now and become a key player in delivering world-class technical support!

Role: Technical Support – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate