Job Description

Manager – Operations Startek (Aegis Customer Support Services Pvt. Ltd.)

Job description
Process : Key Account Management (E-commerce)

Designation : Manager – Operations

Job Overview:

We are looking for a dynamic and experienced Manager Operations to manage a team of Key Account Managers. The role requires driving seller performance on an e-commerce platform through strategic relationship management, sales enablement, and data-driven insights
Key Responsibilities

Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders & Assistant Managers handling e-commerce sellers
Monitor and drive team performance to achieve sales, revenue, and growth targets
Analyze seller performance and provide strategic inputs to enhance business outcomes
Coordinate with internal stakeholders to ensure seamless seller support and resolution
Conduct regular reviews, coaching, and training sessions for the team
Maintain team motivation and discipline while ensuring performance benchmarks are met
Manage dashboards, track KPIs, and generate performance reports using Excel
Desired Candidate Profile

Graduate in any discipline (10+2+3)
Minimum 7 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR Hard Core BPO Sales experience
Minimum 1 year of Manager Operations handling a team to drive Sales or Seller Performance
Proficient in MS Excel and comfortable with data analysis
Strong communication skills in Hindi and English
Proven leadership skills with ability to drive results through team
E-commerce domain experience is added advantage
Role: Operations Manager
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate