Job Description

Voice Process Customer Service Executive Firstsource

Role & responsibilities

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media
Provide accurate, valid, and complete information by using the right methods and tools
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
Escalate unresolved issues to the appropriate internal teams when necessary
Document all customer interactions in the CRM system
Follow up to ensure resolution and customer satisfaction
Stay updated on product knowledge, company policies, and industry best practices
Identify customer needs and suggest appropriate products or services

Shifts -Rotational Shift
Experience in a call center or tech support environment
Knowledge of [your industry or product-specific knowledge

Excellent communication and interpersonal skills
Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.

B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walkin.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Graduation Not Required