Job Description

Urgent hiring || CSR- Wipro || US-Voice Support || HRO process Niit Learning Systems

NIIT Limited is hiring for its MNC client

Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process.

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- HRO

Customer Service through calls.
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls.
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation &follow-up
Identify, share and support operational improvements

Required Experience

Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Service Specialist

Education:

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

We Offer You:

Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day workweek
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
* Insurance benefits

Salary: 3.08LPA- 3.25 LPA

LOCATION Gurgaon

Interested candidates, please apply directly or share your resumes on :

Neha.2b.sharma@miitmts.com

Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: B.A in Any Specialization, B.Arch in Any Specialization, B.Com in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Sc in Any Specialization, BCA in Any Specialization
PG: M.Com in Any Specialization, M.A in Any Specialization, MBA/PGDM in Any Specialization