Job Description

Voice Process Client Experience Specialist Niit Learning Systems

Hiring: Voice Process Client Experience Specialist (Night Shift)

Location: Gurugram | Work Mode: Work from Office |

Experience: 0-29 months (Freshers can apply)

Responsibilities:

Handle client calls and ensure first-call resolution
Maintain productivity & service level targets
Document issues accurately and follow up
Ensure high customer satisfaction and adherence to SLAs
Identify and support process improvements

Eligibility:

Graduates: B.Com, B.A, BBA, BCA, BHM, BSc, BSc IT, MBA (Distance only)
B.Tech with min 6 months of BPO/KPO experience
Regular MBA, M.Com, MA with 6 months of BPO/KPO experience
Age: Up to 31 | Max 4-year gap post-graduation
Excellent verbal & written English
Must be currently in Delhi NCR/Gurgaon
Not eligible: MCA, MSc, Math/Stats/Eco Hons, undergraduates/pursuing graduation

Interested Candidates can share resume – swetha.9.raju@niitmts.com

Contact – 91-8826247648

Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, B.Com in Any Specialization, B.Tech/B.E. in Any Specialization