Job Description

Infosys BPM — Infosys BPM is Hiring! Customer Support – International Voice Process – Apply Now Bengaluru, Karnataka, India ·FULL TIME

Dear Candidate,

Infosys BPM Ltd. is hiring for a Customer Support role – International Voice Process

Job Location: Bangalore

Qualification: Customer Support- Full time Graduates

Experience: 1 – 5 Years in International Voice Process

Job Description

Job Description: Process Executive, Senior Process Executive, Process Specialist (as per experience)

Location: Bangalore

Employment Type: Full-Time.

Key Responsibilities:

Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Must adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid

Preferred Qualifications: Any Graduate

– Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.