Job Description

Apex One – Customer Service Representative Mumbai, Maharashtra, India ·

Job Title: Customer Support Executive (Graduate Fresher)
Location: Mumbai
Shift: Day Shift
Industry: BPO
Job Description:

We are hiring enthusiastic Customer Support Executives for our BPO process at Mumbai location. This is an excellent opportunity for graduate freshers who are looking to start their career in customer service.
Key Responsibilities:

Handle customer queries and provide accurate information.
Manage inbound/outbound calls, chats, or emails in a professional manner.
Maintain a positive and empathetic attitude towards customers.
Ensure customer satisfaction by resolving issues effectively.
Update records of customer interactions in the system.
Eligibility Criteria:

Graduate (Fresher can apply).
Good communication skills in English & Hindi/Marathi.
Basic computer knowledge and typing speed.
Customer service-oriented with a problem-solving attitude.
Perks & Benefits:

Fixed Day Shift (Work-life balance).
Attractive salary package.
Performance-based incentives.
Growth opportunities within the organization.