Job Description

TELUS Digital | Hiring For Customer Service Profile (Chat and Voice )

Roles And Responsibilities-

1. Analyze and solve customer queries through calls or chats.
2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Provide splendid customer services to customers in a friendly and courteous manner at all times.
7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Please share your cv- 8077758838 (WhatsApp only)

Required Candidate Profile-

1. Should possess excellent verbal and written communication skills.
2. Should be customer oriented and team
3. Freshers/Experienced can apply(0-3 yrs).
4. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
5 Candidates should be okay with the Work from Office role.
6. Should be comfortable with night shifts.
7. UG/Graduate/PG can apply(UG fresher not eligible).

Please share your cv- 8077758838 (WhatsApp only)

Perks and Benefits

Salary Range- 3.5 LPA to 4.2 LPA + Variables based on performance
Medicare Facility(free online consultation with Doc)
Working Model : 24*7 (work from Office)
Location : Noida Sector 135
Free pick up and drop facility will be provided within 35 Kms range.
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate