Job Description

Three Across –BPO Operations Team Lead (International Voice) Noida, Uttar Pradesh, India

Key Highlights:

Industry: International BPO
Working Days: 5 (Rotational Shifts)
Cab Facility: One-sided cab provided
Compensation: Up to ₹7,00,000 per annum (Maximum 30% hike on current CTC)

Responsibilities:

Lead, mentor, and manage a team of associates in a voice/blended process.
Drive operational excellence by monitoring CSAT, SLA adherence, and quality metrics.
Manage attrition, shrinkage, and absenteeism effectively.
Ensure login adherence, productivity, and compliance within the team.
Conduct regular feedback and performance reviews to enhance team efficiency.
Maintain strong client and internal stakeholder communication.
Support process improvements, training needs, and escalations.

Requirements:

Minimum 1+ years of experience as a Team Leader/Assistant Team Leader in an international BPO (voice or blended process).
Strong people management and operational skills.
Excellent verbal and written communication skills.
Proven ability to manage CSAT, SLA, and quality performance.
Graduate with flexibility for rotational shifts.