Job Description

Hiring For Customer Support International Voice – Kolkata

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support International Voice Process in Bangalore and Pune. Please walk-in for interview on 13th and 14th June 2025 at Kolkata Location.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Interview details:

Interview Date: 13th and 14th June 2025

Interview Time: 10.00 AM till 1:00 PM

Interview Venue:

Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support – International Voice)

Job Location: Bangalore and Pune
Qualification: Customer Support- Full time Graduates
Experience: 0 – 4 Years

Job Description: Senior Process Executive

Location: Bangalore and Pune

Employment Type: Full-Time.

Key Responsibilities:

Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value

Must adhere and non-negotiables:

Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 ,flexible shifts100% WFO, no hybrid

Preferred Qualifications:

Any Graduate – Additional certifications in customer service/upskilling

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Documents to Carry:

Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate