Job Description

Client Acquisition Manager – BPO

About Us
At MFS Services Pvt Ltd, we specialize in providing lean, high-performance customer support and back-office outsourcing solutions for startups and enterprises. With a sharp focus on cost efficiency, ownership, and operational excellence, we partner with fast-growing companies to scale their customer experience and operations seamlessly.

Role Overview
We’re looking for a Business Development Manager with proven experience in BPO
client acquisition. The ideal candidate will bring a strong network, deep understanding of the outsourcing industry, and the ability to craft and close high-impact deals. You’ll be responsible for building and growing our client base across domestic and international markets

Key Responsibilities.

Identify and generate new business opportunities in the BPO and outsourcing sector (Customer Support, Back Office, Sales, etc.)
Develop and execute a lead generation strategy through outbound efforts (cold emails, LinkedIn outreach, partnerships, etc.)
Pitch MFS Services’ offerings to potential clients, clearly communicating our USPs (ownership-driven operations, lean cost model, quick deployment)
Prepare customized proposals, pricing models, and business presentations
Nurture and convert leads into long-term clients
Collaborate with the operations team to align service delivery with client expectations
Attend industry events and stay updated on outsourcing trends
Key Requirements

3–7 years of business development experience in the BPO / KPO / outsourcing industry
Proven track record of client acquisition (India and/or international markets)
Strong understanding of customer support processes and outsourcing value proposition
Excellent communication, negotiation, and presentation skills
Self-starter with the ability to work independently and deliver results
Network in startups, ecommerce, fintech, or healthtech is a plus
What We Offer

Performance-linked incentives
Opportunity to work with fast-growing companies across multiple sectors
Autonomy to lead sales strategy and client relationships
Growth-focused work culture with strong execution support
Job Type: Full-time

Pay: ₹300,000.00 – ₹400,000.00 per year

Benefits:

Cell phone reimbursement
Paid time off
Work from home
Schedule:

Day shift
Weekend availability
Supplemental Pay:

Commission pay
Overtime pay
Performance bonus
Yearly bonus
Application Question(s):

Can you provide examples of key deals you closed?
How many leads were you able to successfully convert in your previous role?
Experience:

Business development: 3 years (Required)
Language:

English (Required)
Work Location: Remote