Job Description

Digital Transformation Team Member.

Job highlights
5-6 years of experience in Digital Transformation, AI, and call center dialer technologies; knowledge of NLPs, Speech Analytics, and Automation tools

Partner with cross-functional teams to identify digital opportunities, manage automation initiatives, and oversee project execution
Job match score

Early Applicant

Key Skills

Location

Work Experience

5 – 10 Years

1 Vacancy

₹ 9-13 Lacs P.A

Mumbai (All Areas)
Must have key skills
Technology Implementation,Voice BOTs,SMS/Voice Campaign Management,Digital Transformation
Other key skills
Call Center Management,Automation,Api Integration,Automation Specialist,Omni-channel Strategy,Bot Flow Design & Testing
Job description
What you’ll do

Job Title Digital Transformation Team Member

Functional Title Digital Transformation Team Member

Grade Assistant Vice President / Sr Manager/Manager Management Band Middle Management

Business Unit :- Spectrum Banking

Location :- Mumbai

KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Responsibilities • Partner with cross -functional team to identify new opportunities requiring the use of modern technology / AI tools/ Dialer logics • Building synergies with internal lead generation Channels like Marketing Team, Central portfolio team and Contact center teams for seamless execution of business plan. • Proactively Communicate with the internal teams on the emerging opportunities and areas of development • Identify digital opportunities to use digital technology effectively and efficiently in support of the business goals. • Coordinate with Verticals to understand the challenge faced in the current technology and work for solutions through automation / new technology

Core

Responsibilities • Identify Automation initiatives for business functions and build value proposition for all projects. Review and understand the scope and define technical requirements of IT & Business application. • Real time integration of Drop off leads for all product and across different channel like Iris, website, Rapido and website • End to end tasks and projects ownership with project/stakeholder management skills, proficiency in preparing BRDs, Business cases • Implementation of Omni channel in Acquisition process across vendor and bank location • Keeping up to date with industry trends and developments • Exercise close supervision during the development of the system to ensure adherence to design and technical specifications • Understanding business requirements and initiating voice-blast and SMS campaigns through empaneled vendors to identify interested customer base • Designing Bot flows, testing flow and initiating Bot campaigns basis business requirement • Analysis of Bot, IVR and SMS campaigns and suggesting strategies to improve campaign connectivity and conversions.

Key Internal

Interactions Purpose of Interaction

Product,

Marketing, Digital

Banking & CDAC

Team • All product team who are liaison with Spectrum Banking, Retail Assets, Retail Liabilities, Credit Cards, Business Banking, Third Party Distribution Team (Insurance & Investments) & Merchant Acquisition • Business & Digital Tech Team (BDTS) • Vendor Team • Marketing Team (MCC)

Data Management Team (CDAG Team) • Digital Banking Team • Genie/Bank CRM Team

Experience • Minimum 5-6 Years of work experience in Digital Transformation, AI and call center dialer technologies • Banking knowledge / background will have added advantage

Nature of

Experience Knowledge of NLPs, Speech Analytics, BOT’s, Dialer Technologies, API & Digital Transformation Tools

Industry type
Banking
Department
Marketing & Communication
Role
Digital Marketing – Other
Role category
Digital Marketing
Employment type
Full Time, Permanent
Education
Any Graduate

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About company
About YES BANK
Headquartered in Mumbai, YES BANK is the sixth largest private sector bank in India offering a comprehensive range of products, services and technology-driven digital offerings, catering to retail, MSME and corporate clients. Since its inception in the year 2004, YES BANK presently has a pan-India presence with a network of 1,198 branches, approximately 180 BCBOs and over 1,345 ATMs in more than 300 districts in India.
YES BANK is poised for growth with innovations in customer experience through use of technology, complemented by a strong digital and transaction banking infrastructure that is intent on speedy, accurate and efficient resolution of customer queries. More than 90% of transactions take place through the bank€™s digital channels, with approximately 12 million queries and more than 400k service requests being managed by YES Robot and WhatsApp Banking.
The Bank€™s Basel III Tier II Bonds & Infrastructure Bonds have been upgraded by CRISIL, India Ratings in August 2023 & CARE to A from A-/BBB+ in October 2023, highlighting its strengthened balance sheet.
YES BANK is also committed to responsible banking and sustainability. It has become the first bank globally with an ISO 14001:2015 certified Environmental Management System covering 832 facilities. It is also recognised as the first Indian bank to be a founding signatory to UNEP FI Principles for Responsible Banking, striving to align its business strategy with the Paris Climate Agreement and Sustainable Development Goals.
Furthermore, the bank is also striving towards green and social financing towards renewable energy, electric vehicles, SMEs, rural farmers and women entrepreneurs. It has also instituted an Environment and Social Risk Management System (ESMS) to integrate E&S risks into overall credit risk assessment framework. It is committed to reduce greenhouse gas (GHG) emissions from operations to net zero by 2030 and has switched to renewable energy at the Bank€™s headquarters, YES BANK House.
With an aim to promote sustainable finance, the Bank has also launched India€™s first Green Bond and first Green Fixed Deposit. The Bank has also been ranked the highest among 34 large scheduled commercial banks in terms of Climate preparedness by Climate Risk Horizons (CRH) and has been inducted into the globally acclaimed FTSE4Good Index.
YES BANK is now ranked among the TOP 50 – India€™s Best Workplaces in BFSI 2023. This recognition, by the Great Place to Work® Institute (India), acknowledges the Bank for inspiring trust among its people, adopting equitable HR practices, creating an environment that promotes camaraderie, and delivering a great workplace experience for its employees.
For more information, please visit the Bank’s website at http://www.yesbank.in/
Headquarters
YES BANK HOUSE OPP.WESTERN EXPRESS HIGHWAY , MUMBAI, Maharashtra, India