Job Description

Quality & Process Excellence- Lead- For Education Sales Counsellors

Job highlights
6-7 years in process quality or call QA; strong skills in process mapping and lean tools

Ensure compliance and continuous improvement in counseling processes; conduct audits and publish QA reports
Job match score

Early Applicant

Key Skills

Location

Work Experience

6 – 7 Years

1 Vacancy

₹ 20-25 Lacs P.A

Bengaluru(Bellandur)
Must have key skills
Process mapping,Process Standardization,Call QA,Lean tools,QA scorecards
Other key skills
Process Audit
Job description
What you’ll do
About the Role

We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the student counselling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across sales counselling workflows. You will not manage CRM tools or analytics directly, but will partner with Training and Analytics teams to improve adoption and impact. Over time, the role has the opportunity to expand into end-to-end counselling quality governance and excellence.

Key Responsibilities

Design and publish weekly QA adherence reports for inside counseling and front-office teams.
Conduct process audits and ensure script adherence through QA scorecards.
Standardize process maps for top counseling workflows and document best practices.
Identify recurring non-compliance issues and recommend corrective actions to the Training team
Collaborate with CRM and Analytics teams to ensure processes are embedded and measurable.
Drive continuous improvement initiatives (e.g., reducing lead response time, improving handoffs).

Key Skills & Qualifications

6-7 years of experience in process quality, operations excellence, or call QA.
Strong skills in process mapping, SOP design, and lean/quality tools.
Experience in sales/counseling/service, QA, or compliance frameworks.
Excellent communication and stakeholder management skills.
Familiarity with call monitoring tools, QA frameworks, or ISO/Lean certifications a plus.

What We Offer

A critical role in shaping how counselors and counseling teams work every day.
Opportunity to directly influence process adoption and business outcomes.
Headroom to grow into a broader counseling Excellence & Governance leadership role over time.

About the Organization:

Allen is an education powerhouse in the coaching industry with 36+ years of teaching experience, 30 L+ students mentored, 7.4K + Top notch faculty offering specialized coaching to students for competitive exams (JEE Main & Advanced) and NEET. Allen also offers programs for students for those participating in international Olympiads.

Allen is known for its comprehensive academic system, experienced faculty and various learning platforms like classroom, distance and e-learning.

Industry type
Education / Training
Department
Quality Assurance
Role
Call Quality Analyst
Role category
Business Process Quality
Employment type
Full Time, Permanent
Education
Any Graduate

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Call Quality Analyst, Bengaluru

About company
Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We’ve embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar.

We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one-size-fits-all approach. Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we’re reshaping education to make quality education accessible to all.

Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation.

Headquarters
HQ- Kota, Rajasthan, India; Bangalore- Embassy Tech Village, Outer Ring Road,
Bellandur