Help Desk Agent (Freshers)

Summary: This role provides critical support to authors, editors, and other stakeholders by responding to inquiries and escalating complex issues. The ideal candidate will possess strong communication and problem-solving skills, and a commitment to providing high-quality service. Responsibilities: 1. Respond to a wide range of inquiries from authors and other stakeholders, utilizing standard operating procedures (SOPs) and internal knowledge bases. 2. Escalate complex or non-standard inquiries …

Company: Straive
Location: India