Job Description

Service Delivery Manager – Digital Services HCLTech

Job Summary:
The Service Delivery Manager – Digital Services will manage the delivery of digital solutions to our clients, ensuring high-quality service and operational excellence. This role involves leading digital service teams, coordinating with clients, and driving continuous improvement in digital service processes.

Key Responsibilities:

Lead and manage digital service delivery teams to ensure timely and effective delivery of digital solutions.
Develop and maintain strong relationships with clients, serving as the primary point of contact for digital service-related inquiries.
Monitor digital service delivery performance, identifying areas for improvement and implementing digital solutions.
Collaborate with internal teams to ensure alignment and support for digital service delivery objectives.
Prepare and present regular reports on digital service delivery performance to senior management.
Ensure compliance with company policies, procedures, and industry regulations related to digital services.
Drive continuous improvement initiatives to enhance digital service quality and efficiency.
New Business Development support to sales team.
Experience in Data and AI related projects.
Qualifications:

Bachelors degree in Business, IT, Digital Marketing, or a related field.
Proven experience in service delivery management with a focus on digital services.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze digital data and generate actionable insights.
Familiarity with digital service delivery frameworks and methodologies (e.g., Agile, DevOps).
Problem-solving skills and a proactive approach to managing digital challenges.
Preferred Skills:

Experience in [specific digital industry] is a plus.
Certification in digital service management frameworks or methodologies.
Knowledge of digital marketing tools and platforms.
Benefits:

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Retirement savings plan with company match.
Opportunities for professional development and career advancement in digital services.

Please share your updated profile – meenakshi.biradar@hcltech.com

Role: Strategic & Top Management – Other
Industry Type: IT Services & Consulting
Department: Strategic & Top Management
Employment Type: Full Time, Permanent
Role Category: Strategic & Top Management – Other
Education
UG: Any Graduate, B.Tech/B.E. in Any Specialization
PG: Any Postgraduate, M.Tech in Any Specialization, MS/M.Sc(Science) in Any Specialization