Job Description

Customer Care (Query Receiver) NJ Group

Efficient Handling of Calls.
Serves customers by providing relevant information.
Resolving internal service problems and escalating, if needed.
Providing proactive customer outreach.
Collecting and analyzing customer feedback.
Responding to customer reviews.
Developing and documenting knowledge into helpful content.
Assisting other officers for solving queries in case of excess queries.
Adhering to organizational process & policies.
Providing feedback on enhancement of systems and overall organization on time to time basis.

Skills Required

Good communication
Listening Skill
Product Knowledge
Coordination

Perks and benefits

Performance-based annual Incentives + Good appraisal and growth

Role: Customer Success, Service & Operations – Other
Industry Type: Financial Services (Broking)
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate
PG: Any Postgraduate