Job Description

Portfolio Head – Digital Business

Job highlights
8-10 years in Digital Banking or Fintech Partnerships with strong portfolio management and governance skills

Drive growth and retention through digital platforms, ensure compliance, and enhance customer experience
Job match score

Early Applicant

Key Skills

Location

Work Experience

9 – 14 Years

1 Vacancy

Not disclosed

Mumbai (All Areas)
Must have key skills
Fintech,Portfolio Analysis,Digital Strategy
Other key skills
Digital Sales
Job description
What you’ll do
Role Overview

The Head Portfolio Digital Business will be responsible for driving growth, engagement, and retention of customers through digital platforms, alternate channels, and fintech partnerships. The role will focus on enhancing the profitability, efficiency, and customer lifecycle value of the Banks digital portfolio while ensuring compliance, governance, and superior customer experience.

Key Responsibilities:

A. Alternate Channel Sales

Define policy for referral, affiliate, aggregator, and fintech channels as per regulatory norms. Set commercials and pricing aligned to business volumes and profitability.

Ensure KYC, AML, and governance compliance across partner channels. Monitor portfolio for anomalies, control risks, and drive low-cost digital acquisition.

B. Customer Engagement

Drive higher activation on the digital acquisition book (HIHO/HILO/HIMO).

Launch new product variants and offers for book growth.

Enhance asset penetration (HL, LAGO, TWL) and train branches on digital products.

C. Customer Retention

Re-engage inactive/dormant/at-risk customers to grow business. Extract potential from existing and lien portfolios with analytics.

Strengthen fraud control and identity verification measures. Improve Customer Lifetime Value (CLV) and Total Relationship Value (TRV).

D. Process Excellence & Technology

Review and update SOPs/SOCs ensuring compliance and efficiency & Lead tech-driven process improvement and automation initiatives.

Improve digital funnel efficiency, reduce drop-offs, and boost conversion rates.

Skills & Experience:

8 – 10 years in Digital Banking, Retail Liabilities, or Fintech Partnerships.

Strong in portfolio management, governance, and digital sales.

Expertise in customer lifecycle, risk management, and analytics.

Proven leadership and stakeholder management skills.

Industry type
Banking
Department
Customer Success, Service & Operations
Role
Head – Customer Success
Role category
Customer Success
Employment type
Full Time, Permanent
Education
, Any Postgraduate

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Head – Customer Success, Mumbai (All Areas)

About company
RBL Bank

Headquarters
179 E, MAHAVEER, SHRI SHAHU MARKET YARD, KOLHAPUR, Kolhapur, Maharashtra, 416005 , KOLHAPUR, Maharashtra, India