Job Description

Customer Service International Voice Manager-Bps

Job highlights
Minimum 13 years of relevant experience in telesales with strong analytical and leadership skills

Oversee telesales operations, develop strategies for revenue growth, and manage team performance
Job match score

Early Applicant

Key Skills

Location

Work Experience

13 – 18 Years

Not mentioned

Not disclosed

Mumbai, Pune, Chennai
Must have key skills
telesales
Other key skills
bpo,operations,compliance,forecasting,financial management,analytical skills,sales
Job description
What you’ll do

Role :
Results-driven Senior Manager for Telesales in a BPO environment.
The candidate Should have extensive experience in leading telesales teams, driving revenue growth, and optimizing sales processes.
Individual will be responsible for overseeing all telesales operations, implementing strategies to meet and exceed sales targets, and ensuring the efficient functioning of the department.
Complete understanding of dialer strategy
Reports into :
Senior General Manager
Job Responsibilities :
Motivating the team to achieve / exceed goals
Develop and execute telesales strategies and campaigns to drive revenue growth, improve conversion rates, and enhance customer retention
Structured reporting and review management
Manage forecasting, planning, training (collaborative approach)
Ensure compliance (Risk / Fraud Management)
Revenue / Financial Management (PnL)
Client relationship management
Criteria :
(Must have)
Minimum 13 years of relevant work experience
Proven track record of leading successful telesales teams and achieving sales targets.
Strong analytical skills, with the ability to leverage data to drive performance.
Excellent communication, negotiation, and interpersonal skills.
Strong leadership and people management skills.
Criteria :
(Desired)
Proactive and self-motivated with the ability to work under pressure.
Strong problem-solving and decision-making skills.
Ability to thrive in a fast-paced, high-pressure environment.
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Customer Service
Role category
Customer Success, Service & Operations – Other
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate

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About company
Hexaware is a fast growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customers customers by leveraging our industry-leading delivery and execution model, built around the strategy Automate Everything TM ,Cloudify everything TM, Transform Customer Experiences TM. Powering Hexaware’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowd sourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients business. The digitally empowered workforce of Hexaware represents various nationalities, comprising 25000+ employees, lives the company’s philosophy of customer success, first and always. The company reported 2019 global revenue of over USD $1 bn. Excited. Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon. To learn more, visit www.hexaware.com
Headquarters
Bldg No. 152,Millennium Businesss Park,Sector-3,TT Block,TTC Industrial Area, IN400710 , NAVI MUMBAI, Maharashtra, India