Job Description

FMS Executive Silicon It Hub

Addressing user s complaints pertaining to software application and guide them about functional aspect of the software and mobile application.

Help clients for mobile application installation process and educate them for the utilisation.

Having hands on experience about MS office.

Follow up with clients to ensure their systems are functional

Help to create user manual and functional document preparation

SKILLS REQUIRED:-

Proven work experience as a Software support assistant.

Proven experience as a help desk technician or other customer support role.

Hands-on experience with Windows.

Excellent problem-solving and multitasking skills.

Customer-oriented attitude.

Role: Customer Success Associate
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
Doctorate: Doctorate Not Required