Job Description

Urgently hiring For “Tele Caller” (For Female Candidates Only) MAS Financial Services

1. Manage Inbound Calls:

– Handle incoming calls from customers professionally and courteously.

– Listen actively to customer concerns and inquiries, demonstrating empathy and understanding.

– Provide accurate information and solutions to address customer needs effectively.

2. Resolve Customer Requests/Complaints:

– Proactively address and resolve customer requests, complaints, and issues raised during calls.

– Follow up with customers to ensure the successful resolution of their concerns and inquiries.

3. Maintain Call Records:

– Keep detailed and accurate records of all inbound calls made.

– Document relevant information such as customer details, inquiries, complaints, resolutions, and follow-up act

Role: Customer Service
Industry Type: NBFC
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate