Job Description

Service Desk Analyst | Freshers only

ONLY FRESHER CAN APPLY **

Location hiring for : Chennai & Coimbatore

Experience : Freshers only

Education : Graduate

Shifts : Rotational ( Includes Night shift ) | One way transport provided

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Requirement

Looking for graduate freshers only
Should be comfortable working in all shifts & from office
Should have good technical & excellent English communication skills.

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Job Role :

As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Identify and escalate tickets requiring urgent attention and action
Log all contacts and document all the activities and results accurately and completely within the incident management tool
Deal with and resolve helpdesk requests

Role: IT Support – Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate
PG: Any Postgraduate