Job Description

Hiring Freshers | TELUS Digital | Customer Service (Voice/Chat)

TELUS Digital is Hiring Freshers and Experienced candidates for Customer Service Associate (Voice/Non Voice)

Role & Responsibilities

Performing inbound calls from wire transfer customers and agents.
Take inbound calls per day from the customers.
Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
Processing customers orders and ensuring its accuracy and completion.
Participating in continuous training sessions and sharing best practices.
Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

Educational Qualification: Any Graduate (Result awaited can apply)
Freshers with graduation can apply
Excellent Written & communication in English.
Should be comfortable in night shifts and rotational week offs.
Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
Working Model : 24*7 (work from Office)
Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

Salary Range- 3.5 LPA – 4.2 LPA
Free pick up and drop facility will be provided within 35 Kms from office address
Medical Insurance
Life Insurance

Role: Customer Service
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate