Job Description

Wipro is hiring For Premium International Voice Process

Hiring for Premium International Process

We are looking for Voice Process – Inbound (International) who has prior experience in international UK/US voice process. Freshers are also welcome with excellent communication skills

Job Location: Gurgaon
5 Days Work from Office

Shift: Day Shift/ Night Shift

Work Experience
0-36 months

Job Description:

Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up.
Identify, share and support operational improvements.

Relevant Experience

Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
Defined career roadmap that offers growth opportunities.
Performance based incentive program.
Investment in talent development and skills enhancement.
Work life balance with any 5-day work week.
Collaborative environment with best-in-class professionals.

Category

Premium International customer service process

Education Skills

Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
Full time MBA, BE, and B.Tech graduates should have minimum 6 months of international BPO experience
B.Tech and MBA Freshers are not Applicable

Note: Please carry your hard copy resume and Id proof.

Role: Voice / Blended – Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
PG: Any Postgraduate