Job Description

Customer Care Executive

This is a full-time on-site role for a Customer Care Executive located in Kolkata. The Customer Care Executive will be responsible for handling customer inquiries, providing excellent customer service, ensuring customer satisfaction, and addressing customer concerns. The role will involve answering customer calls, assisting with problem resolution, providing product or service information, and escalating issues when necessary.

Qualifications

Customer Support, Customer Service, and Customer Satisfaction skills
Strong Communication skills
Sales experience and skills
Problem-solving and conflict resolution abilities
Excellent time management and organizational skills
Ability to work effectively in a team environment
Proficiency in relevant software and technology is a plus
Prior experience in a BPO or related industry is preferred
Bachelor’s degree or equivalent work experienc