Job Description

AVP_ CRM Role At Vidal Health TPA

Job highlights
8-12 years in TPA Customer Service or Client Relationship roles, with 4 years in management

Manage and retain top corporate accounts, oversee department functions, and ensure SLA fulfillment
Job match score

Early Applicant

Key Skills

Location

Work Experience

8 – 12 Years

2 Vacancies

Not disclosed

Gurugram
Must have key skills
TPA,Health Insurance
Other key skills
Client Management,Client Support,Client Servicing,Client Retention,Client Account Management,Client Relationship
Job description
What you’ll do
Vidal Health Insurance TPA is hiring for an AVP CRM -Client Servicing role for large corporate accounts

Job Location: Gurgaon

Interested candidates can send their resumes on tiju.jose@vidalhealth.com

Key Responsibilities:

1. Management and Retention of Top corporate for the region.

2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

3. Fulfilment of SLAs of top stakeholders for the respective region.

4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.

5. Relationship with HO of Insurance Companies, Brokers etc…

6. Service fees collection for the region.

7. Oversee department functions like the Customer Care, Claims, Contact centre and related functions.

8. ISO requirement for customer care and grievance.

9. Responsible for P&L for the region.

10. Business development

11. Team Management and team building which includes

Regular interaction with the team
Training the team
Handling escalation from the team.
Periodic review of the team and feedback to be shared with the team.

Experience required:

Experience: 8-12years of experience in TPA Customer Service or Client Relationship roles, with a minimum of 4 years in a management position with direct reports.

Personal Attributes and Competencies:

Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients.
Experience of making and developing strategies
Understanding of customer and market scenario
Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations.
Strong analytical and problem-solving skills.

Interested candidates can send their resumes on tiju.jose@vidalhealth.com

Industry type
Insurance
Department
Customer Success, Service & Operations
Role
Service Delivery – Other
Role category
Service Delivery
Employment type
Full Time, Permanent
Education
Any Graduate

Create an alert for similar jobs
Service Delivery – Other, Gurugram

About company
Vidal Health Insurance TPA Services is one of Indias leading third-party administrators (TPAs) in the health insurance space. While its not an insurance company itself, Vidal Health plays a crucial role in managing health insurance services for millions of policyholders across the country.

Serves over 35 million policyholders across India
Connected with 12,000+ network hospitals in 800+ cities
Handles nearly 1 million claims and 8 lakh pre-authorization requests annually
Offers both cashless and reimbursement claim support
Provides a secure digital platform for policyholders, corporates, insurers, and hospitals
Headquarters
Gopalan Global Axis, Block G – 5th & 6th Floor, #152, Opp. Satya Sai Hospital, ITPL Main Road, EPIP Zone, KIADB Export Promotion Industrial Area, Whitefield, BANGALORE, Karnataka, India