Job Description

Chat process executive

Key Responsibilities:*

1. *Customer Support:*
– Respond to customer inquiries via live chat, providing accurate and helpful information.
– Resolve customer complaints and issues in a timely and professional manner.
– Escalate complex issues to senior support agents or technical teams.

2. *Communication:*
– Engage with customers in a friendly, empathetic, and professional manner.
– Provide product information, troubleshooting tips, and solutions.

3. *Issue Resolution:*
– Troubleshoot and resolve technical issues.
– Follow up with customers to ensure issues are resolved.

4. *Documentation:*
– Document customer interactions and feedback.
– Update CRM or support software with customer information and issue resolution details.

5. *Performance Metrics:*
– Meet chat response time, resolution rate, and customer satisfaction targets.

For more information contact our HR Kabeer +91 9O84-967-336

Job Types: Full-time, Permanent, Fresher

Pay: ₹19,046.47 – ₹34,706.98 per month

Benefits:

Work from home
Work Location: In person