Job Description

Collections Executive – Mumbai (Work from Office) – Start Date in July

Please Note:
English language proficiency is required for this role.
This is a full-time, work from office role.
This requires a U.S. schedule – India Night shift
Night shift (5.30 PM- 2.30 AM) (6.30 PM – 3.30 AM)

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a Work from Office/Hybrid position and location is Vashi at:
7th Floor, Vishwaroop IT Park,
Sector 30-A, Vashi, Navi Mumbai – 400705

Shift: Night
Contact: Saiqa +91-XXXXXXXXXX
Pay: ₹20,000.00 – ₹35,000.00 per month

Build Your Future! Come join our thriving team as a Collections Executive! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the collections arena.

Why should you consider TSI (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Generous Incentive opportunity
Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
Transport facility (As per policy and shift) – Transportation provided
Working 5 days/week

In This Role, You Will:
Contact debtors to discuss overdue accounts and negotiate payment options.
Handle inbound calls from debtors and provide payment solutions.
Explain payment plans and the importance of timely payments.
Update account notes accurately and adjust statuses per guidelines.
Research and resolve disputed balances.
Review accounts to be recommended for closure and assists in report preparation.
Adhering to all applicable laws and regulations related to debt collection.
Participate in team meetings and suggest process improvements.
Ensure compliance with debt collection laws and regulations.

Ideal Candidate Qualifications:
Strong English skills (written & verbal).
Experience in credit card collections is a plus.
Collections, sales, or retention experience required.
3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
Must follow a set schedule, including breaks and lunches.
Strong communication, negotiation, and active listening skills.
Proficient in computer navigation.
Experience with automated dialers preferred.
HSC or 10+ 2 -Diploma / Graduation required
Knowledge of FDCPA and collection laws preferred.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.