Job Description

Customer care executive

Customer Support Executive (Bhasha Language)

Job Summary: The Customer Support Executive will be responsible for providing excellent customer service and support to clients primarily through the Bhasha language. This role involves addressing customer inquiries, resolving issues, providing product/service information, and ensuring a positive customer experience.

Key Responsibilities:

Bhasha Language Communication: Handle customer queries, complaints, and feedback via phone, email, chat, and other communication channels exclusively in the Bhasha language.
Issue Resolution: Efficiently and effectively resolve customer issues, technical problems, and service-related concerns, escalating complex cases to relevant departments when necessary.
Product/Service Knowledge: Develop and maintain a deep understanding of the company’s products, services, and policies to provide accurate and comprehensive information to customers.
Customer Satisfaction: Ensure a high level of customer satisfaction by providing empathetic, professional, and timely support.
Record Keeping: Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
Feedback & Improvement: Collect customer feedback and suggest improvements to products, services, and support processes.
Adherence to KPIs: Meet or exceed established key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
Qualifications:

Fluency in Bhasha Language: Native or near-native proficiency (both written and verbal) in the specified Bhasha language is essential. (e.g., Bahasa Indonesia, Hindi, etc., specify clearly).
Communication Skills: Excellent communication and interpersonal skills in both Bhasha and English (or other required languages). Clear articulation, active listening, and a professional tone are crucial.
Problem-Solving: Strong analytical and problem-solving abilities to understand customer needs and provide effective solutions.
Customer-Centric Approach: A genuine desire to help customers and a patient, empathetic, and positive attitude.
Technical Proficiency: Ability to quickly learn and utilize customer support software, CRM systems, and other relevant tools. Basic computer skills are required.
Organizational Skills: Good organizational and time management skills to handle multiple inquiries and prioritize tasks effectively.
Adaptability: Ability to adapt to a fast-paced environment and handle stressful situations with composure.
Education: Bachelor’s degree or equivalent experience in a customer service or related field.
Preferred Qualifications:

Previous experience in a customer support role.
Knowledge of the specific industry or product domain.
Job Type: Full-time

Pay: ₹500,000.00 – ₹800,000.00 per year

Benefits:

Provident Fund
Schedule:

Monday to Friday
Rotational shift
Language:

Hindi (Required)
English (Required)
Bhasha (Required)
Location:

Remote (Required)
Work Location: Remote