Job Description

Customer Support Executive

Proactively resolving product or service problems by clarifying the customer’s queries, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

· Obtain and evaluate all relevant information to handle product and service enquiries.

· Screening / monitoring incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.

· Good understanding of the commonly used concepts, process, tasks, responsibilities and skills involved in customer service.

· Strong customer service approach to dealing with people at all levels internal and external.

· Ensuring maximum customer satisfaction and implementation of our standard practice.

· Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction and quality service is always given.

· Keeping an even head while handling escalations or issues

· Have to be fluid enough to shift between Email and Voice Support roles depending on process requirements.

· Exhibiting patience in order to appease the most difficult customers.

· Contribute and maintain the documentation requirements according to the Quality Management System

Skills Required:

· Good understanding of the process, tasks, responsibilities, and skills involved in customer service.

· Preferably worked in a call centre environment handling transaction monitoring

· Strong work ethics

· Should be comfortable in working rotational shifts and on weekends, as and when required.

· The capacity to work well on your own or in a team.

· Technical Skill: Microsoft Excel, Word & PPT

· Knowledge of working on computers

· Good Verbal Communications

English, Malayalam & Tamil
English, Hindi & Bengali
other Indian language is a plus ( proficiency in English is mandatory and the ability to handle more than three languages will be considered a bonus)
Educational Qualifications:

Any Graduation/Diploma (Science background is an added advantage)

Experience (in years):

0 to 2 years

Job type: – Work from Home, Monday to Saturday.

Job Type: Full-time

Pay: ₹16,000.00 – ₹30,000.00 per month

Benefits:

Life insurance
Provident Fund
Schedule:

Rotational shift
Education:

Bachelor’s (Required)
Language:

Hindi (Required)
English (Required)
Do you speak Tamil (Required)
Do you speak Malayalam (Required)
Work Location: Remote