Job Description

Customer Support Executive

We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email, or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about issues and useful discussions with customers

Inform customers about new products

Follow up with customers to ensure their queries / issues are resolved

Gather customer feedback and share with our Operations and Marketing teams

Requirements:

Must be fluent in English and Hindi.

Must be a Graduate

Job Type: Full-time

Pay: ₹20,000.00 – ₹25,000.00 per month

Application Question(s):

What is the notice period?
Work Location: In person

Speak with the employer
+91-XXXXXXXXXX