Job Description

Customer Support Executive (CSE)

Position: Customer Support Executive
Company: Docterz Health-Tech Pvt. Ltd.
Location: Mumbai
Experience: Minimum 1 year in customer support
Qualification: Graduate

About Us:
Docterz Health Tech is a fast-growing health-tech startup led by doctors, engineers, and data scientists, focused on building cutting-edge OPD software and digital solutions for medical professionals.

Key Responsibilities:

Handle inbound and outbound calls with doctors and clinic staff
Resolve queries related to our OPD software and services
Provide onboarding support and training to new doctor clients
Document and escalate technical issues to the relevant teams
Follow up on pending queries and ensure timely resolution
Maintain high customer satisfaction and build strong relationships with doctors
Skills Required:

Strong verbal and written communication skills
Tech-savvy with the ability to understand and explain software features
Prior experience in healthcare/health-tech support preferred
Patience, empathy, and ability to deal with busy medical professionals
Proficiency in MS Office and CRM tools
Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 – ₹35,000.00 per month

Benefits:

Paid sick time
Paid time off
Work Location: In person