Job Description

Driver Engagement Specialist

As we expand our operations pan-India, we are looking for full-time entry-level managers to join our regional team as Driver Engagement Specialists during the year 2024 (contract duration – until Dec.31, 2024). We welcome applicants who are ready to undertake the responsibility for driver acquisition and engagement in the following cities: Delhi, Kolkata, Mumbai, Pune, Chandigarh, Hyderabad, Jaipur, Lucknow, Ahmedabad, Surat.

If you’re interested in expanding your career experience with that from an international company in a competitive field of ride hailing, see our requirements below and submit your resume in case you’ve checked all of the boxes.

More about the role of a Driver Engagement Specialist

DES is responsible for attracting active users in a given location through formation and management of teams of offline and online acquisition agents (recruiters). The job holder will also be responsible for conducting surveys, collecting and analyzing different market-related data, etc. DAS participates in different daily and weekly meetings and collaborates with other teams within the organization.

What you will do:

search, interview, hire, onboard and train field and online agents;
prepare different communication scripts;
track call quality of online agents and retrain them when necessary;
defines and ensure necessary activities to implement acquisitions plans;
collect and analyze various data collected in the field and/or through company data tools;
define and ensure necessary activities to prepare for city launches;
designs and conduct city, driver, passenger surveys;
constantly collect and submit app bug reports;
constantly monitor and submit competitor operations reports;
participate in office launches in new cities;
travel to other locations within the country
What we expect from you:

fluent English
command of Hindi is a plus;
team management skills and experience (experience managing field teams of 10+ people);
experience in retention and activation;
experience in project management is a plus;
experience in sales;
knowledge of marketing tools;
analytical mindset for a data-driven approach to business tasks;
experience in sales / marketing;
good with numbers and have command of Google Sheets formulae;
experience pitching a new product and writing efficient sales scripts.
NB: Only candidates who have checked most of the boxes and can provide examples of their achievements will receive an invitation for an interview. Resumes based on common internet templates not targeting this exact role will not be reviewed.

Working terms:

challenging work in a big rapidly growing international IT company;
comfortable working environment and collaboration with amazing teams;
various opportunities for professional development;
initial training;
working hours: from 9:00 to 18:00, weekends off.
Job Type: Full-time

Pay: ₹55,000.00 – ₹60,000.00 per month

Experience:

total work: 3 years (Required)
Work Location: Remote