Job Description

Graduate fresher

Key Responsibilities:

● Respond to customer queries via email, chat, or phone regarding HR software issues, configurations, and usability.

● Troubleshoot and diagnose problems related to software bugs, login/access issues, data inconsistencies, integrations (e.g., payroll, attendance systems), and user errors.

● Guide users through step-by-step solutions, FAQs, and help documentation.

● Escalate complex technical issues to senior support or engineering teams with detailed notes and logs.

● Document all customer interactions, issues, and resolutions in a ticketing system (e.g., Zendesk, Freshdesk, Jira).

● Provide onboarding support to new clients, including software walkthroughs and user training sessions.

● Collaborate with the product or QA teams to relay recurring issues and feature requests.

● Stay updated with new software features, updates, and best practices to provide accurate support.

The applicant must have:

● Bachelor’s degree in Computer Science, Information Technology, or a related field. (We also consider B.Sc/M.Sc fresher’s )

● 1–3 years of experience in a technical support, software support, or helpdesk role.

● Good understanding of HR systems such as payroll, employee self-service, time tracking, and performance management modules.

● Basic knowledge of databases (e.g., SQL), APIs, or software debugging is a plus.

● Strong communication and interpersonal skills – both written and verbal.

● Problem-solving attitude with a customer-first mindset.

● Knows basic implementation work

● Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Commitments:

● 6 days working – Sunday off

● Timings: 10.00 am – 6.30 pm

Job Type: Full-time

Pay: ₹20,740.09 – ₹35,212.74 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Are you comfortable for goregaon location?
Have you completed your graduation ?
Work Location: In person