Job Description

Sales Lead (Outsourcing, BPO, Consulting)

The Role
We are a rapidly expanding professional services firm, and we are seeking a seasoned, proactive Sales Lead – Client Relationship Leader to help drive our growth strategy.
As a key member of our team, you will work to address any issues that may arise, ensuring a positive client experience and high satisfaction with our services. This role requires strong communication skills, an intuitive understanding of customer needs, and the ability to collaboratively develop solutions to meet those needs. If you have a solid background in customer service within the professional services industry, we’d love to hear from you. Your ultimate goal will be to safeguard revenue, foster client loyalty, and drive growth within client accounts.

About You
A self-starter, you’ll thrive with minimal supervision, demonstrating a successful track record in client relationship management—preferably within the professional services or technology sectors. You will have experience in understanding clients’ unique needs, anticipating challenges, and providing thoughtful, results-oriented solutions.

We seek pragmatic, forward-thinking leaders driven by a dedication to continuous improvement. Our team values trust, mutual respect, and clear communication. As part of our Senior Leadership team, you will report to either the CEO or COO and will play an instrumental role in shaping and influencing decisions at the highest level.

Key Responsibilities
Commercial Acumen

Identify and pursue opportunities to grow client accounts.
Develop commercial models that foster mutual benefit and ensure long-term client partnerships.
Problem Solving

Approach challenges with a solutions-oriented mindset.
Proactively develop and implement solutions, rather than merely identifying problems.
Organisational Skills

Demonstrate structured, strategic thinking and planning capabilities.
Leadership

Exhibit strong leadership skills, even in times of uncertainty and ambiguity.
Effectively navigate volatile, uncertain, complex, and ambiguous (VUCA) environments.
Communication and Influence

Communicate clearly and effectively, ensuring complex subjects are accessible to all stakeholders.
Listen actively and build consensus with clients and internal teams.
Analytical and Critical Thinking

Assess client needs—both stated and implied—and position services to address these needs.
Critically evaluate situations and decisions from multiple perspectives to ensure optimal outcomes.
Relationship-Building

Quickly establish credibility and build trust with clients.
Balance advocacy for the client with loyalty to our objectives and services.
Key Competencies

Build and maintain relationships with key stakeholders in our customer base.
Develop strategic plans to address clients’ business needs and advise on profitable processes.
Act as the main point of contact for client complaints and escalation, ensuring swift resolution.
Assist the sales team in up-selling and cross-selling relevant services and products.
Ensure compliance with contractual terms between our clients.
Conduct regular market research and competitive analysis to explore new opportunities for customer retention.
Set and achieve sales and revenue targets, closely monitoring progress.
Collaborate across departments to fulfil client needs and improve customer satisfaction.
Maintain detailed and accurate client records within the CRM.
Continuously seek ways to improve based on client feedback and industry best practices.
Expand individual accounts while establishing long-term client relationships.
Drive client success in Global Business Services (GBS), Shared Services, and BPO environments, with a focus on finance, operations, and HR.
Personal Skills and Attributes

Demonstrated experience in account growth and client relationship management.
Proven track record of meeting or exceeding targets within the professional services industry.
Experience in monitoring and optimising KPIs, such as client satisfaction and retention.
Job Type: Full-time

Pay: Up to ₹5,000,000.00 per year

Application Question(s):

Please share your expected salary, Notice period and email address
Experience:

Outsourcing/BPO/Consulting: 4 years (Required)
Work Location: Remote