Job Description

Team Leader – Sales

Key Responsibilities:
Training & Development

Design and conduct sales training programs for the patient counselling team.
Train counsellors on telecalling best practices, objection handling, and patient engagement.
Develop call scripts, FAQs, and training materials.
Quality Auditing & Compliance

Audit telecalling conversations to ensure high-quality interactions and compliance.
Identify areas for improvement and provide constructive feedback.
Ensure adherence to company policies, call scripts, and industry standards.
Performance Management

Analyze call performance, conversion rates, and lead handling efficiency.
Provide individual coaching and team feedback to enhance productivity.
Collaborate with management to optimize sales strategies and patient engagement.
Process Optimization

Work with operations and sales teams to improve call handling efficiency.
Implement best practices to boost patient engagement and lead conversion.
Job Type: Full-time

Pay: ₹300,000.00 – ₹600,000.00 per year

Schedule:

Morning shift
Work Location: Remote