Job Description

Guest relation specialist

Job highlights
Graduate in Hospitality or Business Administration with 2-4 years in luxury retail or hospitality

Welcome clients, manage guest areas, support sales team, and uphold brand standards
Job match score

Early Applicant

Key Skills

Location

Work Experience

3 – 8 Years

2 Vacancies

₹ 4-8 Lacs P.A

Gurugram
Must have key skills
Hospitality,Front Desk,Front Office,Guest Handling,Guest Relations
Other key skills
Sales,Real Estate,Cabin Crew Activities,Guest Service,GRE,Guest Relationship Management
Job description
What you’ll do
The Guest Relations Executive (GRE) will be the first point of contact for all walk-in clients and visitors at the Luxury Sales Gallery. The role requires creating a premium customer experience that reflects the brands ethos of luxury and excellence, while extending seamless hospitality, coordination, and support to the sales team.

Key Responsibilities:

Client Welcome & Engagement
Warmly welcome clients/guests and ensure a personalized luxury experience.
Escort clients through the sales gallery and coordinate with sales managers for meetings.
Offer refreshments and maintain hospitality standards.
Customer Experience Management
Maintain an upscale, professional, and customer-centric environment at the gallery.
Manage lounge/guest areas to ensure cleanliness, comfort, and luxury standards.
Handle queries with politeness and provide accurate information.
Sales Team Coordination
Support sales managers by scheduling appointments and managing client flow.
Keep track of daily walk-ins, client logs, and follow-ups in coordination with the CRM team.
Brand Representation
Uphold the brands premium positioning in every interaction.
Maintain grooming, etiquette, and communication aligned with luxury standards.
Administrative Support
Assist in managing front desk operations (calls, inquiries, bookings).
Coordinate with Admin/Facilities for upkeep of the gallery.
Key Requirements:

Education: Graduate in Hospitality, Business Administration, or related field.
Experience: 2–4 years of experience in hospitality, luxury retail, premium real estate, or airlines.
Skills & Attributes:
Excellent communication (verbal & written) and interpersonal skills.
Strong customer orientation with a polished personality.
Professional grooming, etiquette, and ability to handle HNI clients.
Proficiency in MS Office and basic CRM tools preferred.

Please share your resume at Kanika.bhambri@bptp.com

Industry type
Real Estate (Co-working)
Department
Sales & Business Development
Role
Customer Engagement
Role category
Sales Support & Operations
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate

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Customer Engagement, Gurugram

About company
BPTP Ltd, with a rich legacy spanning over two decades in the real estate industry, BPTP has firmly positioned itself as one of the leading developers in India. Our unwavering commitment lies in establishing our brand as the epitome of trust, reliability and preference. Our vision goes beyond success; we aspire to be the foremost choice for individuals and organizations seeking real estate solutions. We understand that earning the confidence of our customers is the cornerstone of our success, and we strive to exceed their expectations at every step.

Job Location: Sector 81, Faridabad, Haryana

Headquarters
BPTP Capital City, Sector 94, Noida.