Job Description

Continuous Improvement Manager

Job highlights
18+ years of experience in stakeholder management and change management, strong analytical skills, and knowledge of Power BI

Manage BAU operations of the MTM framework, oversee data preparation and analysis, drive continuous improvement initiatives
Job match score

Early Applicant

Key Skills

Location

Work Experience

18 – 25 Years

5 Vacancies

Not disclosed

Bengaluru
Must have key skills
IT Service Management lifecycle,KPI,Continuous Improvement,corporate quality,Stakeholder Management
Other key skills
Lean Six Sigma,Service Management
Job description
What you’ll do
Role & responsibilities

As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. You

will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives.

What Youll Do:

MTM Monthly Governance Activities:
•Data Preparation: Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams.
•Dashboard Publishing: Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team.
•Data Analysis: Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs.
•Stakeholder Engagement: Work closely with data custodians and operational teams to investigate underperforming measures.
•Root Cause Analysis: Support teams in identifying and documenting the root causes of performance issues.
•Corrective Action Planning: Collaborate with stakeholders to define, document, and implement mitigation plans.
•Continuous Improvement (CI) Initiatives: Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes.
•Monthly Reporting & Documentation: Generate detailed insights, secure sign-off, and publish the monthly performance summary.
•Quarterly Steering Meeting: Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations.
•Governance Coordination:
•Manage the schedule for monthly MTM review meetings, including agenda preparation, meeting invites, distribution of pre-read materials, and minute-taking.
•Follow up with action owners to track progress and ensure timely completion of agreed actions.
Evolve the Measures That Matter:
•Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs.
•Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals.

•Drive initiatives to improve the completeness and accuracy of the Measures That Matter data.
•Work with the Operational Excellence teams to cascade the Measures That Matter through the functional areas, ensuring vertical and horizontal alignment of the critical KPIs.

Preferred candidate profile

•Strong organizational skills with keen attention to detail.
•Excellent stakeholder management, especially at the leadership level with 18+ years of experience.
•Strong skills in change management.
•Advanced analytical and presentation skills.
•Excellent communication skills, with the ability to engage effectively with senior stakeholders.
•Experience in producing concise and insightful management reports.
•Experience in developing and rolling out performance management systems.
•Working knowledge of Power BI and data visualisation techniques.
•Ability to manage multiple priorities and work effectively under pressure.
•Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.

Note : Official Notice period is 30 days

Industry type
IT Services & Consulting
Department
Data Science & Analytics
Role
Business Intelligence & Analytics – Other
Role category
Business Intelligence & Analytics
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate

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