Job Description

Assistant Manager – Operations

Job highlights
Bachelor’s degree in Logistics or related field with 5+ years in ocean freight forwarding and 2+ years in a supervisory role

Oversee ocean freight operations, manage team performance, ensure compliance with customs regulations, and build client relationships
Job match score

Early Applicant

Key Skills

Location

Work Experience

5 – 10 Years

1 Vacancy

₹ 5-15 Lacs P.A

Mumbai (All Areas)(Ghatkopar West)
Must have key skills
operations,import,export
Job description
What you’ll do
Shift Timing: 5:30 pm to 2:30 am (Night Shift)

Working Days: Monday – Friday

Mon, Fri – Work from Home

Tues, Wed, Thurs – Work from Office

Job Description

We are looking for an experienced and motivated Team Leader to oversee and manage ocean freight export and import operations for the Canada and US trade lanes. The role involves leading a team, ensuring compliance with international trade regulations, optimizing operational efficiency, and delivering excellent service to clients.

Key Responsibilities:

Team Management & Leadership

Lead, guide, and mentor a team handling Canada and US ocean export/import shipments.

Allocate work, monitor team performance, and ensure KPIs are met (timeliness, accuracy, compliance).

Provide training and support to team members on documentation, systems, and process improvements.

Operations Management

Oversee day-to-day ocean freight operations for both import and export shipments (FCL/LCL).

Ensure accurate preparation, verification, and submission of shipping and customs documents (MBL, HBL, ISF, AES, Commercial Invoice, Packing List, etc.).

Coordinate with shipping lines, co-loaders, customs brokers, truckers, and overseas agents.

Track and monitor shipments to ensure timely delivery and resolve exceptions proactively.

Ensure compliance with US & Canada customs regulations, CBP, CBSA, FMC, and company policies.

Client & Vendor Coordination

Act as escalation point for client queries and service issues.

Build strong relationships with customers, overseas partners, and vendors.

Negotiate with carriers and vendors to achieve cost savings and service efficiency.

Reporting & Process Improvement

Prepare weekly/monthly operational and performance reports.

Analyze trade lane performance and identify areas for improvement.

Support management in implementing best practices and process automation.
Requirements

Bachelors degree in Logistics, Supply Chain, International Business, or related field.

5+ years of experience in ocean freight forwarding (imports & exports), with at least 2 years in a team lead or supervisory role.

In-depth knowledge of US & Canada customs compliance, FMC regulations, and INCOTERMS.

Hands-on experience with ocean freight documentation, bookings, and international shipping regulations.

Proficiency in logistics ERP systems, MS Office (Excel, Word, Outlook).

Strong leadership, people management, and communication skills.

Problem-solving mindset with the ability to work under pressure and meet deadlines.

Sharp attention to detail and good English speaking skills.
Preferred Skills

Experience in both LCL & FCL shipments.
Knowledge of bonded warehouses, IPI cargo, and intermodal movements in North America.
Exposure to global freight forwarding systems (Logisys, Cargowise, BluJay, SAP, etc.).

Industry type
Courier / Logistics (Logistics Tech)
Department
Procurement & Supply Chain
Role
Import & Export – Other
Role category
Import & Export
Employment type
Full Time, Permanent
Education
Any Graduate

Create an alert for similar jobs
Import & Export – Other, Mumbai (All Areas)

About company
SAR Logistics, a multinational logistics and freight forwarding powerhouse with a presence in over 40 countries. Our team of 500+ trailblazers spans 24 offices across India, the USA, and Southeast Asia, uniting expertise to fulfill all logistical, warehousing, and transportation needs. We’re not just movers; we’re architects of possibility, standing as one of the largest Freight Forwarders in the India-USA and India-Canada corridors. We have 15+ years of rich experience serving more than 50K+ customers across domains. As SAR we believe in innovation, customer centricity, and transparency and these core values always help us stay apart from our competition

Headquarters
908, 9th, GOLD CREST BUSINESS PARK COMPLEX, LBS MARG,MTR CABIN NO 2,OPP.SHREYAS CINEMA, GHATKOPAR WEST, Mumbai Suburban,, MUMBAI, Maharashtra, India