Job Description

Customer Experience Specialist

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Customer service

Communication skills

Microsoft Office
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Job details
Here’s how the job details align with your profile.
Pay

₹50,000 – ₹60,000 a month
Job type

Full-time
Shift and schedule

Night shift

US shift
 
Location
Andheri, Mumbai, Maharashtra
 
Full job description
Job Title:
Customer Experience Specialist

Location:
Andheri East , Mumbai US Night Shift (7PM to 4AM)

Salary:
₹50,000 – ₹60,000 per month

Experience:
5+ years (B2B / Institutional Sales or Customer Service)

Job Type:
Full-time

Job Description:

We are looking for a proactive and customer-focused Customer Experience Specialist to join our team. This role involves managing inbound sales and service requests, building long-term client relationships, and ensuring a seamless customer experience. The ideal candidate will have a strong background in B2B or institutional sales, excellent communication skills, and a passion for delivering outstanding service.
Responsibilities:

Manage inbound customer inquiries via phone, email, and chat.
Provide product information, pricing, and order support.
Handle order tracking, returns, billing, and complaints efficiently.
Create quotes and process sales orders based on customer needs.
Suggest additional products and solutions to increase sales.
Coordinate with internal teams to ensure smooth order fulfillment.
Maintain accurate records of all customer interactions.
Build and nurture strong relationships with assigned corporate accounts.
Requirements:

Minimum 5 years of experience in customer service and/or B2B sales.
Strong relationship management and client servicing skills.
Excellent verbal and written communication skills.
Ability to work in a target-driven or performance-based environment.
Proficiency with CRM tools and MS Office (preferred).
Customer-first mindset with a proactive approach to problem-solving.
Benefits:

transmission This is a combination Hybrid Mode 4 Days Work from office
Our email / chat team is available 24 hours a day, 7 days a week
You must have full time availability
Overtime might be required during the week or over the weekend
When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data
Saturday & Sunday Fixed Week Off
Job Type: Full-time

Pay: ₹50,000.00 – ₹60,000.00 per month

Work Location: In person