Job Description

Customer Relationship Executive

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Customer service

Communication skills
Languages

English
 
Job details
Here’s how the job details align with your profile.
Pay

₹40,000 – ₹50,000 a month
Job type

Full-time
 
Location
Senapati bapat marg, Lower Parel, Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Health insurance
Provident Fund
 
Full job description
Position: CRM Executive

About the Role:
We are looking for a dynamic and customer-focused CRM Executive to manage customer interactions and enhance the overall customer journey in the FMCG sector. The ideal candidate should be proactive, goal-oriented, and passionate about delivering excellent customer experiences.

Key Responsibilities:

Handle customer queries and support via chat, calls, and WhatsApp
Manage ORM (Online Reputation Management) across platforms
Collect, track, and analyze customer feedback for continuous improvement
Plan and execute WhatsApp campaigns and email marketing initiatives
Map and optimize customer journeys to improve satisfaction and retention
Collaborate with marketing and sales teams for seamless customer communication
Ensure quick turnaround and resolution of customer concerns
Strive to meet customer satisfaction goals and KPIs
Requirements:

2–5 years of experience in CRM, customer service, or related roles (preferably in FMCG/D2C industry)
Strong communication skills, with fluent English (written & spoken)
Proven ability to manage multiple channels of customer communication
Goal-oriented, fast learner, and strong in execution
Good understanding of customer journey mapping and engagement strategies
Female candidates preferred
Why Join Us?

Opportunity to work with a fast-growing FMCG brand
A dynamic, customer-centric role with growth opportunities
Be a part of a team that values innovation and customer satisfaction
Interested candidates can send their CV to hr@aceblend.com

Job Type: Full-time

Pay: ₹40,000.00 – ₹50,000.00 per month

Benefits:

Health insurance
Provident Fund
Work Location: In person