Job Description

Customer Relationship Executive – Night shift

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Customer retention
(required)

Customer service
(required)

Communication skills

Customer support

Do you have experience in Customer retention?
Languages

English
(required)
 
Job details
Here’s how the job details align with your profile.
Pay

₹30,000 – ₹45,000 a month
Job type

Permanent

Fresher

Full-time
Shift and schedule

Night shift
 
Location
Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Health insurance
Paid time off
Paid sick time
Life insurance
Cell phone reimbursement
Provident Fund
 
Full job description
Roles and responsibilities: –

1. Resolving general queries of parents.

2. Informing parents and managing classes in terms of cancellation or rescheduling.

3. Collecting feedback from Trainers, verifying it at their end and delivering it to parents.

4. Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.

5. Retention – Looking into renewal of further courses and try to upsell it.

Qualifications

* Minimum 1-2 years of experience in Customer Service, Customer Support Executive, Customer Relationship Manager.
* Excellent Communication Skills
* 6 Days working in a week (Fixed Week off Sunday)

Head Office – Andheri East Marol Metro Station (Mumbai)

About Company

Upstep Academy, India’s leading Chess Institute is looking to hire young and energetic talent. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centres | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.

Job Types: Full-time, Permanent, Fresher

Pay: ₹30,000.00 – ₹45,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person