Job Description

Customer Service Executive

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Supply chain

Manufacturing

Customer service
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Education

Bachelor’s degree
 
Job details
Here’s how the job details align with your profile.
Pay

₹75,000 a month
Job type

Permanent
 
Location
Andheri East, Mumbai, Maharashtra
 
Full job description
Job OverviewQualifications & Skills

Education: Bachelor’s degree in Business, Commerce, or a related field.
Experience: 3+ years in customer service or client servicing, preferably for FMCG clients in plastic manufacturing or packaging.
Industry Knowledge: Strong understanding of FMCG supply chain dynamics and service expectations.
Skills:
Excellent communication and coordination skills.
Strong problem-solving abilities.
Proficiency in ERP systems, CRM tools, and MS Office.
Compensation: Budget for this position is 8 to 10 Lacs all-inclusive.
Key ResponsibilitiesClient Relationship Management

Serve as the primary point of contact for FMCG clients, ensuring timely communication and issue resolution.
Build and maintain strong relationships with procurement, supply chain, and packaging teams at client organizations.
Order Management & Fulfillment

Coordinate end-to-end order processing from receipt to dispatch, ensuring accuracy and timeliness.
Monitor production schedules and logistics to meet client delivery expectations.
Complaint Handling & Resolution

Address customer complaints related to product quality, delivery delays, or service issues.
Liaise with internal teams (QA, production, logistics) to resolve issues and implement corrective actions.
Documentation & Compliance

Ensure all client documentation (POs, invoices, delivery notes) is accurate and complete.
Support compliance with industry standards and client-specific requirements.
Forecasting & Planning

Work with clients to understand demand forecasts and align internal planning accordingly.
Track consumption patterns and suggest inventory strategies to avoid stockouts or overproduction.
Job Type: Permanent

Pay: ₹75,000.00 per month

Work Location: In person