Job Description

Senior IT Support Officer

Job highlights
Familiarity with supporting video conferencing facilities . ITIL knowledge or experience working in an ITIL environmentExperience working within engineeringA Bachelor s degree BEng or Master s degree MEng in a relevant discipline . Industry related qualifications (ITIL,COBIT)What we offer youBring your knowledge and expertise to one of the world s most respected consultancies .
Job match score

Early Applicant

Key Skills

Location

Work Experience

10 – 15 Years

1 Vacancy

Not disclosed

Mumbai
Key skills
Health insurance,Service level,Cobit,Active directory,Video conferencing,Wellness,Customer service,Troubleshooting,SCCM,Stakeholder management
Job description
What you’ll do
The role is a senior member of the team and will take ownership of customer service and maintain a high level of customer satisfaction with the IT service
It will also ensure any projects that need to be performed in the local office are correctly resourced and completed
Mentoring, motivating and developing junior members of staff
Ensure SLO for the team are monitored and achieved
Provide analysis and insights for improvements
Ensure local projects are managed and correctly resourced
Identify and track new work packages and projects from stakeholders
Provide reporting for managers and stakeholders
Attend IT and office operations meetings
Manage the lifecycle of IT assets including network equipment, phones, software and laptops and liaise with vendors to complete new purchases and renewals
Lead the IT aspects of office moves or refurbishments and collaborates with third partiesYour skills and experienceBachelor s / Masters degree in a relevant field with minimum 10 years of experience in IT Support role
Strong organisational skills, with the ability to work independently and prioritise effectively
Microsoft Office 365 troubleshooting
Microsoft Windows 11 troubleshooting
Microsoft Windows Server troubleshooting
Excellent communication skills with the ability to interact professionally with a diverse group of stakeholdersCustomer service experience
Familiarity with Microsoft infrastructure (SharePoint, Azure, Entra, Active Directory, Intune)ServiceNow or equivalent ITSM tool experience
Familiarity with MECM/SCCM Administration
Familiarity with IT networking
Familiarity with supporting video conferencing facilities
ITIL knowledge or experience working in an ITIL environmentExperience working within engineeringA Bachelor s degree BEng or Master s degree MEng in a relevant discipline
Industry related qualifications (ITIL, COBIT)What we offer youBring your knowledge and expertise to one of the world s most respected consultancies
Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident CoverOur 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge
Industry type
Power
Department
IT & Information Security
Role
IT Support – Other
Role category
IT Support
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate

Create an alert for similar jobs
IT Support – Other, Mumbai

About company
We are an international, integrated consultancy of engineers,designersand advisors. For nearly 50 years, we have built an unrivalled reputation by delivering creative, value-led solutions for the benefit of people, places and planet.

Described by our clients as passionate, innovativeand collaborative, Buro Happold is synonymouswith the delivery of exceptionally complex projects on every continent, working with the worlds leading architectural practices and organisations, such as the United Nations, UNESCO and C40 Cities.

Through our global community of driven, world-leading engineering, advisory and design professionals, we are acting to address major challenges in an ever-evolving world.