Job Description

Senior Support Analyst

Location: Mumbai

Experience: 3 – 6 Years

Notice Period: Immediate to 15 Days

CTC: 5 – 12 LPA

About the Role

As a Senior Support Analyst at NetConnect Global (NCG), you will play a key role in ensuring the smooth and reliable operation of our financial systems. You will be part of a 10-member support team, working closely with IT, business stakeholders, and cross-functional partners to address incidents, perform daily operational checks, and implement service improvements. Your contributions will directly impact system stability, service delivery efficiency, and overall user satisfaction.

Key Responsibilities

Analyze business requirements and create functional specifications to enhance system performance.
Act as the primary contact for end users, performing first-level investigations and providing solutions to known issues.
Conduct daily health checks including SOD/EOD processes to ensure a stable production environment.
Monitor alerts, perform incident triage, and coordinate with development and support teams to resolve issues promptly.
Take ownership of service improvement projects to boost operational efficiency.
Collaborate with IT and business teams to communicate issues, suggest enhancements, and escalate unresolved issues appropriately.
Participate in long-term improvement initiatives within the support function.
Required Skills & Qualifications

Masters degree or equivalent in a relevant field.
5+ years of experience as a Support Analyst, preferably in the financial services domain.
Strong understanding of financial terms, accounting system processes, instruments, and transactions.
Proficient in ITIL Operation Methodology with strong analytical and troubleshooting skills.
Hands-on experience with Red Hat Linux and Windows servers, including vulnerability remediation.
Knowledge of configuration management, monitoring, and CI tools on UNIX and Windows platforms (preferably Ansible).
Familiarity with automation tools for deployment, customization, upgrades, and monitoring through DevOps practices.
About NCG

NetConnect Global (NCG) is a Great Place to Work Certified™ company delivering Digital Transformation, Cloud & Infrastructure, Cybersecurity, AI/ML, and Advanced Data Analytics solutions to global enterprises since 1997. With 2,000+ full-time employees and a strong network of 22,000+ professionals, NCG blends deep domain expertise with an innovation-driven approach to build secure, scalable, and future-ready IT solutions.

Benefits at NCG

Maternity Leave: 6 months fully paid.
Paternity Leave: 5 days paid.
Medical Insurance from Day 1 – with options to cover spouse, children, and parents.
Group Personal Accident Policy: 2x annual salary.
Workmen’s Compensation & Gratuity (after 5 years; immediate for permanent disability).
Employee Assistance Program – confidential support for personal and professional matters.

Experience
3 – 6 Years
Work Level
Level 3 (3-6 Yrs)
Employment Type
Full Time
A
Abhilasha Sarawgi
Industry
Software Engineering
Location
Bangalore