Job Description

Sr. Manager – ECM / XECM

Job highlights
Senior Manager with expertise in Enterprise Document Management Systems and project management experience

Develop and lead a team, manage project delivery, and ensure resource utilization
Job match score

Early Applicant

Key Skills

Location

Work Experience

4 – 8 Years

Not mentioned

Not disclosed

Bengaluru
Must have key skills
employee engagement
Other key skills
Enterprise Content Management,Operational excellence,people management,sales
Job description
What you’ll do
Your Impact:

As a Senior Manager at Open Text you should Develop a clear, forward- looking vision for the business that leverages business strategy and industry best-practices to drive innovation in directions that add concrete measurable value and support long-term success of OpenText and our customer.
A great leader and a team player, good people manager, preferably from Enterprise Document Management System expertise with knowledge on implementing related solutions for multiple industry domains (Energy & Engineering, Finance, Government, Manufacturing, Automobile). It will provide a challenging opportunity for the person to lead an excellent and engaging team at OpenText Content practice. You should act as an anchor for leading the discussion with the presales, sales team proposals on OpenText Content Management.
What the Role Offers:

Manage a team of 10-12 people in the Ecosystem practice
Work alongside the regional teams from Content practice and contribute and deliver the projects
Ensure proper Utilization of the team members, review the availability, and assign to upcoming projects to minimize bench and maximize utilization
Willing to take up Project manager role, should have prior experience as a PM
Able to lead a small to mid-size project team, mentor and guide for deliverables
Work with architects, to develop project plan & deliverables
Should be good in preparing SoWs, provide accurate estimates, Build PoCs as needed for the customer context
What you Need to Succeed:

Delivering results, employee engagement, excellent people management skills
Project Delivery excellence (in terms of on time and quality)
Operational excellence Resource demand & Supply, Utilization
Driving continuous improvement into our implementation and onboarding experience; regularly publish significant go-lives strengthening our OT brand
Deliver measurable business outcomes that ensure our customers maximize the ROI of their OpenText solution
Continue to delight our customers by providing frictionless customer experience
Deliver measurable business outcomes that ensure our customers maximize the ROI of their OpenText solution
Demonstrates a genuine interest in your team; look for ways to leverage the strengths of each employee
Establish and manage by disciplined capacity demand model and ensure the resource and delivery forecasting more accurate, and timely
Drive the development of new packages relevant for the practice with the goal of supporting business development for PS
Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
Alignment: See that the Professional Services offerings are in alignment with customer and company needs.
Management: Hire, ramp, and manage performance to drive employee development and maximize retention.
Should expertise of Enterprise Content Management and have worked on related implemented at technical capacity
Good understanding of AI & Cloud technologies
Engagement: Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
Revenue: Close recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
Leadership: Build, develop and retain a high performing team that leads positive contributions throughout the company.
Product Leadership: Become an expert in the features, benefits and applications of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams.
Other related duties as assigned

EXPECTATIONS

Assume responsibility and take ownership for business and people related decisions.
Set the direction for your team, and provide the tools and resources necessary for their success
Assist in requirements gathering activities and contribute to successful workshops.
Distinct customer orientation and consulting skills
Project management experience in Enterprise Content Management implementation, experience in delivering OT products Content Server, Archive Center
Knowledge of OT Content Server products integration with SAP, SuccessFactors, Salesforce is additional advantage
Very good written and spoken English
Manage expectations and responsibilities for all clients and internal stakeholders.
Must be willing to travel within India and globally.
Accountable for overseeing delivery and operational results of specialized programs, while planning, hiring, performance, engagement, and development of the team(s)
Manages end to end delivery of results typically through a team of professional/technical individual contributors
Translates cascaded plans into ongoing deliverables, business targets or project steps and guides execution
Ensures annual plans and deliverables are met
Recommends changes to policies, influences methods and techniques within own discipline and establishes standards for own and related teams
Exercises judgment in selecting methods, adapting techniques and evaluating criteria for obtaining results
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
Develops detailed action plans to deliver results
Networks with key contacts outside own area of expertise
Adapts style in delivering messages that relate to the wider business
Effectively communicates and presents results and recommendations across disciplines, helping to manage change
Provides regular and effective performance feedback and coaching, advocates for the development of team members and develops effective interviewing and selection skills
Industry type
IT Services & Consulting
Department
Customer Success, Service & Operations
Role
Customer Success Manager
Role category
Customer Success
Employment type
Full Time, Permanent
Education
B.Tech/B.E. in Any Specialization, Any Postgraduate

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Customer Success Manager, Bengaluru

About company
Open Text™ is the world’s largest independent provider of Enterprise Content Management software. The Company’s solutions manage information for all types of business, compliance and industry requirements in the world’s largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages.
Open Text offers an attractive and unique opportunity to be part of one of the fastest growing success stories in the Information Technology sector. Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow’s reality today, learning from the industries top talent and having fun while you do it! We are looking for people who think outside the box, dream big, thrive on change and innovate for today and tomorrow – people a lot like you.
At Open Text we believe in the diversity of our work force. Our people are our number one winning strategy which is why we strive to attract and retain the very best the industry has to offer. We are proud to offer excellent benefits, a high performance culture, challenging work and highly competitive financial rewards.
We currently have a wide range of attractive opportunities whether you are a new grad or a seasoned professional. Explore the opportunities, choose Open Text, be part of the story. Let your journey begin.
Website
http://www.opentext.com
Headquarters
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