Job Description

Hiring For international customer support Alight Solution Gurgaon

PRINCIPAL DUTIES AND RESPONSIBILITIES:

100% of production time to be spent logged in on calls or web chat

Answer calls & chats with an approach to deliver positive customer satisfaction

Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

Maintain internal & client defined quality on calls

Understands and contributes positively in meeting client SLA’s & targets

Adheres to Customer Service Attendance & Accountability policies

Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Formal Education/Certification

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)

Knowledge and Experience*

Work Experience of 3 – 10 years for in International Customer Service “Voice”

Working knowledge of computers (Diploma / short term course)

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position
Role: Voice / Blended – Other
Industry Type: Recruitment / Staffing
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: B.Sc in Any Specialization, BCA in Any Specialization, B.A in Any Specialization, B.Com in Any Specialization