Job Description

HCLSoftware — SAP Success factor consultant Greater Bengaluru Area ·

Job Level: Individual Contributor
Location: Remote
Job Type: Full-Time
Experience Level: 5+ years (preferred)
Job Summary:
We are looking for a technically sound SAP SuccessFactors Consultant to join our internal IT team as
an Individual Contributor. The ideal candidate will play a key role in supporting and configuring core
SuccessFactors modules, primarily Employee Central, Recruitment Management (RCM),
Onboarding (ONB), and Performance & Goals Management (PMGM). Knowledge of Learning
Management System (LMS) and reporting tools will be considered a secondary but valuable asset.
This role will directly support the Business HR team in day-to-day operations, troubleshooting, and
issue resolution across multiple SAP SuccessFactors modules.
Key Responsibilities:
 Configure and maintain SuccessFactors modules: EC, RCM, ONB, and PMGM.
 Provide Level 2/3 support for issue resolution, root cause analysis, and performance
improvement.
 Collaborate closely with Business HR stakeholders/Product Owner to gather requirements
and provide functional/technical solutions.
 Handle day-to-day operational issues and configuration changes in a fast-paced
environment.
 Support secondary modules such as LMS and reporting as required.
 Document changes, updates, and issue resolutions following internal IT change management
protocols.
 Coordinate with SAP Support (SAP ONE Support Launchpad) for any escalated technical
issues.
Required Skills & Experience:
 Proven hands-on experience with configuration and support of SAP SuccessFactors modules:

EC, RCM, ONB, PMGM.

 Good understanding of SAP SuccessFactors system architecture and data flow across
modules.
 Working knowledge of LMS and reporting tools like Story Reports, Ad Hoc Reports, or
Canvas is a plus.
 Ability to analyze and resolve issues independently with minimal supervision.
 Prior experience working within an internal IT team setup, supporting HR business functions.
Behavioural & Soft Skills:
 Passion for excellence and high-quality deliverables.
 Strong learner mindset and openness to adapt to evolving business needs and technologies.
 Proactive approach with a solution-oriented attitude.
 Excellent communication and interpersonal skills.
Educational Qualification:
 Bachelors degree in Computer Science, Information Systems, Human Resources, or a related
field.